Customer Success Associate

Secure relationships. Strengthen trust. Drive long-term impact.

Be the steady force behind lasting cybersecurity partnerships. This role lets you support international clients, protect digital ecosystems, and make your mark in a fast-growing tech space—while enjoying stability, balance, and meaningful work that goes beyond borders.

Job Description

As a Customer Success Associate, you’ll manage and grow a portfolio of cybersecurity clients, guiding them throughout their journey—from adoption to renewal. You’ll champion customer needs, coordinate with internal teams, and ensure every account sees lasting value from its investment.

Job Overview

Employment type: Indefinite term type contract
Shift: Day Shift, 8:00 AM–5:00 PM (Colombia time), Weekends Off
Work setup: Work From Home, Colombia

Exciting Perks Await!

• 5 days work week
• Weekends off
• Work from home arrangement
• 20 vacation days in total
• Prepaid medicine
• Fully-customized Emapta laptop and peripherals
• Indefinite term type contract
• Direct exposure to our clients
• Career growth opportunities
• Diverse and supportive work environment
• Prime office locations – Bogotá and Medellín
• Unlimited upskilling through Emapta Academy courses

The Qualifications We Seek

• At least 1 year of experience in Customer Success or Sales, ideally within a high-growth SaaS or technology company
• Exposure to networking or security software solutions is a plus
• Excellent customer communication and presentation skills
• Ability to clearly articulate ideas to different audiences in a concise and professional manner
• Highly organized and effective in a fast-paced, dynamic environment
• Strong multitasking skills with the ability to manage multiple priorities simultaneously
• Comfortable working with geographically distributed teams in a global organization

Your Daily Tasks

• Manage the health and growth of a dedicated portfolio of SMB and mid-market accounts
• Ensure customers recognize and maximize the value of their cybersecurity investment
• Handle contract renewals and identify upsell opportunities within your account base
• Support customers throughout the full lifecycle of their contracts
• Act as the customer advocate by collaborating with Sales, Customer Success, R&D, and Support Engineering teams
• Own and execute post-sale processes, including daily customer interactions
• Manage, maintain, and complete queued requests on daily, weekly, and monthly timelines

About the Client

Powering smarter, safer digital operations worldwide

Our client is a trusted technology and cybersecurity partner supporting organizations across industries in securing, optimizing, and scaling their digital environments. Known for their customer-first mindset, they combine deep technical expertise with proactive support to help businesses stay resilient in an increasingly complex cyber landscape.

Welcome to Emapta Colombia!

At Emapta, you're not just joining an industry-leading outsourcing provider; you're becoming part of a community that celebrates the rich cultural tapestry of Colombia. Our track record of success and diverse international clientele across various industries provide a solid foundation for your career. With over 1,000 global partners preferring to open remote jobs in the country, our vision is to help you and thousands more Colombians reach your full potential and dreams without the need to leave the country and work abroad.

Join forces with passionate professionals who share the desire to make a meaningful impact through premium global opportunities, all at your fingertips. Emapta isn't just a company; it's a community that values the balance between work and life. Start a truly exciting journey with us and discover how your talent can flourish in a setting that celebrates the spirit of Latin America.

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